DetectX® for insurance
Stay compliant. Detect and reduce fraud. Strengthen customer relationships. DetectX® is a scalable AI platform tailored to the unique challenges of the insurance sector, so that insurers can optimise policies, improve claims handling efficiency, reduce claim fraud risk and create value from customer insight.
Why insurers choose DetectX®
Three pressures, one platform, across the whole insurance lifecycle: from product design to claims processing and customer engagement.
The pressure, and what the platform does about it
Regulatory compliance
Keep up with evolving regulation
- Staying compliant with evolving regulations is essential in the financial sector. DetectX® simplifies compliance by automating detection and decision processes and by generating the detailed reports that align with local and international financial service standards. The compliance tools integrate with existing systems, which reduces operational burden rather than adding to it.
Fraud and risk detection
Detect claims fraud and money laundering in real time
- DetectX® combines advanced machine learning and predictive analytics to detect claims fraud, money laundering and emerging risks as they surface. Uncovering anomalies and analysing patterns is what enables rapid action, so losses are minimised and an incident does not escalate. Insurers using DetectX® report strengthened security, proactive risk management and enhanced institutional stability.
Customer intelligence
Grow revenue per customer with behavioural insight
- DetectX® goes beyond compliance and risk to provide deep insight into customer behaviour. By analysing transactional and behavioural data it helps insurers identify customers at risk of leaving, improve retention, and match customer profiles with new or existing products. That is the analytics capability behind an increase in revenue per customer, and behind loyalty and retention driven by data-informed strategies.
DetectX® was designed with stringent compliance and security standards at its core. From GDPR to anti-money-laundering directives, built-in controls simplify compliance and reduce the risk of costly fines or reputational damage: data privacy, transparency and the highest regulatory benchmarks are part of the product rather than an afterthought.
How one client score is built and readHow DetectX® solutions help insurance companies achieve these goals
DetectX® provides insurers with tools to address every stage of the insurance lifecycle, from product design to claims processing and customer engagement.
Compliance, and the record behind it
Anti-Money Laundering streamlines AML processes with advanced analytics, uncovering risks through precise, real-time monitoring of transactions and customer behaviour. Know Your Customer streamlines KYC with AI-driven insights, enhancing onboarding and reducing operational complexity. Name Screening automates screening with precision, identifying risks in real time, and it is the module the live site credits in the Generali Switzerland deployment alongside real-time transaction filtering. Adverse Media Search detects risks through real-time adverse media analysis.
Claims fraud and the risk behind the policy
Fraud Detection uncovers claims fraud and transaction anomalies with real-time analytics, safeguarding policyholders and insurer integrity. Risk-Based Profiling enables dynamic profiling that supports tailored strategies for compliance, fraud prevention and customer risk management. Digital Identity leverages advanced verification and AI to authenticate digital identities, securing transactions and reducing fraud. Credit Risk Rating evaluates credit risk with advanced analytics for precise assessments and better decisions.
Retention, and the revenue behind it
Customer Retention identifies policyholders at risk of lapsing, so engagement is proactive rather than a reaction to a cancellation. Sales Optimisation employs AI-driven analytics to match customers with suitable products, improving marketing efficiency and conversion. Sales Forecasting adds AI-driven revenue predictions that support informed decision-making and planning. All three read the same behavioural data the fraud and compliance modules are already reading.
DetectX® aggregates data from policy systems, claims records, customer profiles and external databases into a single analysis layer. Alerts are categorised by urgency so critical issues are prioritised, and reporting is customisable to meet varied regulatory frameworks. Pick the solution you need today, and add more without adding vendors.
Ready to strengthen your insurance operation?
Whether you are developing better products, optimising claims handling, detecting money laundering and fraud, or strengthening customer relationships, DetectX® has the tools to help. Connect with us to see how it can transform your risk management and analytics capabilities.
- Generali Switzerland
- Enhanced compliance with DetectX® through advanced name screening and real-time transaction filtering.
- Helvetia
- A leading Swiss insurer, moved from on-premise to SaaS and now running on Prospero's SaaS services.
- One platform
- Pick the solution you need today, and add more without adding vendors.